Refund policy

Last updated: 27 August 2026

30-day voluntary return period

In addition to the statutory right of withdrawal, we offer a 30-day voluntary return period from the date you receive your item. To qualify for our voluntary return policy, the item must be in the same condition as when you received it: unused, with tags attached and in its original packaging. If the item has not yet been dispatched, the easiest way is to contact our customer service at info@fjornrunning.com, and we will stop the order.

14-day right of withdrawal

You always have the right to withdraw from your purchase within 14 days of receiving the item, without giving any reason. You may inspect the item to the extent necessary to establish its characteristics and function, in the same way as you could in a shop. If the item has been handled beyond that extent, we may make a deduction for the diminished value.

For hygiene reasons, hygiene products such as soft flasks are not refundable.

How to make a return

Contact us at info@fjornrunning.com and provide:
Order number:
Name or email address (the same as provided in the order):
Size:
Reason for return:

We will respond with instructions for sending the item back.

Return shipping

If you withdraw from your purchase or make a voluntary return, you are responsible for the return shipping cost of SEK 100, which is deducted from the refund. In the event of a valid claim concerning a defective item, we cover the full return shipping cost.

Exchanges

If you would like to exchange your item for another product or size, contact us and we will arrange it. The quickest way is to return your item and place a new order.

Claims concerning defective items

If the item is defective, your right to make a claim concerning a defective item applies, rather than the right to return an item. See section 8 of our terms and conditions of purchase.

Refunds

We will notify you when we have received and inspected your return and inform you whether the refund has been approved. An approved refund is made to your original payment method within 5 working days of our receipt of the return. It may take a few additional days for your bank or card issuer to record the amount. If more than 10 working days have passed since we received your return, contact us at info@fjornrunning.com.

Disputes

If we cannot reach an agreement, you may contact Allmänna reklamationsnämnden (the Swedish National Board for Consumer Disputes), arn.se, Box 174, 101 23 Stockholm. We follow ARN’s recommendations. You may also use the European Commission’s online dispute resolution platform: ec.europa.eu/odr.